FAQs/Returns
RETURNS
What is your return policy?
Due to the nature of our products, we do not accept returns for customized items (i.e. tags with names, custom stamps, etc.)
That being said, customer satisfaction is our top priority. If you have issues with your order, please contact us and we will do our best to work with you!
For non customized items, we accept returns mailed out within 14 days and we will issue a refund minus return shipping. If you'd like to return an item, please contact us to get the process started.
Do I pay for return shipping?
Yes, the customer is responsible for return shipping.
How long does the refund take?
Once we receive the item you are returning, we will send a confirmation email. Within 48 hours you will be issued a full refund. Please keep in mind, it may take 5-7 business days to see the refund, depending on bank and form of payment.
Please contact us send you shipping label for returns.
ORDERS & SHIPPING
How do I cancel or change my order?
Please cancel us immediately if you wish to cancel or change your order. We only accept order cancellations within 24 hours of purchase.
How do I check the status of my order?
When you log in to your account, we provide you with information at each step of the ordering process. We also include the tracking number once your order ships.
How long does it take of my package to get shipped?
Our current turn around times are listed here
How long is shipping time?
Most packages are shipped via UPS or USPS. Most items are sent via UPS Ground or UPS first class mail unless shipping upgrades were purchased at checkout.
Do you ship internationally?
Not at this time.
What if I made a mistake entering my shipping address?
Please contact us immediately via e-mail at hello@taggedwithlove.com or Facebook Chat.
My order was canceled, but there is still a charge on my account. When will this charge be credited back to me?
Please allow 5-7 business days for it to reflect on your cards balance.
GENERAL
Where are you located?
We are located in Fairfield, about 1 hour north of San Francisco, California
How do I change my account information?
Simply log in to your account and you will be able to edit any information needed.
Is it safe to shop with you?
At Tagged with Love we offer a safe and secure online shopping experience. We respect and protect your privacy.
PAYMENT
What major credit cards to you accept?
We accept Visa, Mastercard, Discover and American Express.
Do you accept Visa or American Express gift cards?
No, we do not.
Where do I enter a coupon code?
At check out, there is a box that says "coupon code". It is case sensitive.